About Us
Built from the inside out.
Signal Pathway Solutions was built to solve two problems we saw up close. Most IT professionals are underselling themselves on paper. Most small businesses are overpaying for tech help that gets handed off, templated, or left unfinished. We built this firm to change both. Straightforward services, real expertise, no handoffs.
10+ Years IT OperationsB.S. Information TechnologyLean Six SigmaAI Enablement
Our Foundation
Over a decade in enterprise IT. A firm built from that experience.
Where we started
Our foundation is over a decade of hands-on experience in technical operations and information technology. We understand how IT environments actually work, how businesses get built, and how career documents get read or ignored. That operating knowledge shapes everything we deliver. We are not career coaches or web agencies. We are practitioners who turned that experience into a service business.
Why we built this
We kept seeing the same two problems: IT professionals whose resumes did not reflect what they actually knew, and small businesses trying to piece together a tech stack without anyone to guide them. Generic resume writers cannot decode certifications and operational depth. Most tech consultants hand work off or overbuild for the budget. We built Signal Pathway Solutions to solve both, with real expertise and no handoffs.
Technology setup from experience
Our technology services come from having built and administered complete tech infrastructure from the ground up: Google Workspace, domain and DNS, websites, cloud file architecture, payment systems, and SOPs. We know what a small business actually needs to operate because we have built it ourselves. Every setup we deliver is one we would trust to run our own operations on.
AI as a practical tool
We have been building with AI tools before the hype cycle caught up. Our AI Enablement services come from real implementation experience: designing documentation workflows, building prompt libraries, training teams on automation techniques, and measuring the output. We help businesses integrate AI practically, not aspirationally.
Career Timeline
The experience behind our work
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2020 to Present
Senior Technical Operations
Tier 2 network operations. Resolved 5 to 8 escalations daily at 98% FCR. Reduced repeat incidents 30% through RCA and preventive maintenance. Improved network uptime 15% through configuration validation. Authored documentation adopted regionally. Mentored technicians.
2019 to Present
Technical Operations / IT Lead, United Faith Enterprise, LLC
Built and administered complete IT infrastructure for a startup. Google Workspace admin, domain and DNS management, website build, cloud file architecture, SOP creation.
2019 to 2020
Advanced Services Technician
Installed IoT systems (Z-Wave, Zigbee, PoE), improving reliability 20%. Partnered with Engineering and QA for firmware validation. Resolved complex connectivity and RF issues.
2016 to 2019
Communications Technician I through III
Progressive advancement through field technician roles. Internet, VoIP, and network system installation and troubleshooting. Reduced troubleshooting time 15% through systematic diagnostics.
Credentials
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M.S. Information Technology, Information Security
SNHU · In progress, expected 2026
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B.S. Information Technology, Cybersecurity
Capella University · Completed 2025
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Lean Six Sigma Green Belt (LSSGB)
The Council for Six Sigma · Process improvement and RCA
✓
Certified ScrumMaster (CSM)
Scrum Alliance · Agile project delivery
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Google IT Support & Google Cybersecurity
Google / Coursera · Completed
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Accuracy Over Hype
No fabricated metrics. No embellished claims. Everything we write or build is supportable, honest, and accurate.
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Structure Before Decoration
Clean, correct foundations first. Whether a resume or a tech setup, we build it right before we make it look right.
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Ethical Service Delivery
No guaranteed outcomes, no commissions, no kickbacks. Every engagement produces a tangible artifact delivered to the client.
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Direct Delivery Standard
Every deliverable is reviewed and delivered directly. No handoffs, no subcontractors, no exceptions.