A full refund is available within 48 hours of purchase if you have not yet submitted your intake form or project intake materials.
To request a refund within this window, email hello@signalpathwaysolutions.com with your order reference.
Once you have submitted your intake form and supporting materials, work has begun on your project. Refunds are not available after intake submission.
For Signal Pathway Technology projects, the 48-hour refund window applies before a Statement of Work is executed and intake materials are submitted. Once work has begun, refunds are not available.
The Get Set Up 30-day fix window is a support commitment, not a refund period.
If you have a concern about your deliverable, please contact us before initiating a dispute with your payment processor. We are committed to resolving issues within the scope of the engagement.