Privacy Policy

1. Who We Are

Signal Pathway Solutions, LLC (“we,” “us,” or “our”) is a founder-operated professional services firm based in Covington, Georgia. We operate this website at signalpathwaysolutions.com and offer career document services and small business technology services through Signal Pathway Careers and Signal Pathway Technology.

Contact: hello@signalpathwaysolutions.com

2. Information We Collect

Information you provide directly: When you submit a contact form, we collect your name, email address, and any other information you choose to include in your message.

Information collected automatically: We use Google Analytics 4 (GA4) to understand how visitors use our site. GA4 may collect your IP address, browser type, device type, pages visited, and time spent on pages. This data is aggregated and does not identify you personally.

Payment information: Payments are processed through Stripe. We do not store or have access to your credit card or payment account details. Stripe’s privacy policy applies to payment data.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and deliver services you have purchased
• Send service-related communications (intake forms, delivery emails, revision requests)
• Understand how our website is used so we can improve it
• Comply with legal obligations

We do not sell your personal information. We do not share your information with third parties except as described in this policy or required by law.

4. Contact Form Data

Our contact form is processed through Formspree (formspree.io). When you submit the form, your data is transmitted to Formspree’s servers before being forwarded to our email inbox. Formspree’s privacy policy governs how they handle your data in transit.

5. Cookies and Analytics

We use Google Analytics 4, which places cookies on your device to collect usage data. You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on or by adjusting your browser’s cookie settings.

6. Data Retention

We retain contact form submissions and client communications for the duration of our business relationship and for a reasonable period afterward for reference. Payment records are retained as required by applicable tax and accounting laws.

7. Your Rights

You may request access to, correction of, or deletion of personal information we hold about you by contacting us at hello@signalpathwaysolutions.com. We will respond within 30 days.

8. Security

We take reasonable measures to protect the information we hold. However, no transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

9. Children

This site is not directed at children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy as our practices change. The effective date at the top of this page will reflect the most recent revision. Continued use of the site after an update constitutes acceptance of the revised policy.

11. Contact

Questions about this policy? Email us at hello@signalpathwaysolutions.com or write to Signal Pathway Solutions LLC, Covington, GA 30016.